Free UK Delivery On All Orders over £40

Refunds & Returns Form

At John Zack we want you to be completely happy with your purchase. If however anything does not meet your satisfaction, please return the item within 14 days for an exchange or refund. Providing it is unworn and in a resellable condition, all you pay for is the return postage.

To Refund or Exchange

Please complete the form and mail your returns to the address below. 

John Zack Retail Ltd.
63 Great Titchfield Street
London, W1W 7PR

Please also outline specifically what you are requesting (exchange or refund).

For more information please advise the delivery & returns policy. Please do not hesitate to contact us on the matter.
For any additional enquiries please email us at –

Thank you again for shopping with John Zack.