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Privacy & Cookies Policy

One of our main goals at John Zack is to protect your privacy. Our team appreciates the importance of this to every one of our customers, which is why we never pass on or sell your information to third parties without your consent. This is apart from when we are providing your details to provide a service for you. For example, when we need to deliver your products we need to pass your name and address to our couriers.

Consent

We may pass your information on to third parties, but only if you give us permission.

Marketing

From time to time we send out marketing material with our latest products, you do have the right to opt out of this information. If you do not want to receive this information please inform us via email.

Cookies

If you have registered with our website, we will store an identification cookie on your system, which allows the page to open quicker when you visit our site in the future. You have the right to change the way cookies are stored on your computer with your browser. However, this may affect your right to use our site and others.

We may use your cookie to form statistics about the number of visitors we receive, or the amount of purchases that are made on our website. Your cookies provide us with the pages that you visited, how long you spent on the page, how you got to the page, where you went from the page and other general non intrusive information. We will use and store this information, but we never infringe on any rights with our practices. Our cookies never track your movement outside of our website.

Security

From time to time we carry out anti fraud checks. This means we may pass personal information to a credit reference/fraud prevention agency. These checks only confirm your identity and will never be used to check your credit. Your credit rating will never be affected by this check.

Security is our number one goal, but the transmission of information via the internet is never entirely secure. We use the strictest procedures and ensure we carry out rigorous checks in order to prevent any unauthorised access to our website.

Information Disclosure

By using our website, you agree that there are times when we may disclose your information, these are:

To another company under our own umbrella

If we sell the company, our customer information will be passed over to the party who obtained the site.

We are required by law to provide your information in order to apply our terms or protect the safety of our website, its customers or others. This includes protection for us from any potential fraud case.

Links

At certain points we may offer links to other websites, with this being said once you leave our website, via a link you are no longer bound by our terms or privacy policy but you are bound by the new sites. Make sure you check the new terms and conditions and privacy policy of the new site in order to stay secure.

Your Details

By law, you have the right to check the details that we hold on you at any point. However, we are within our rights to ask for as much identity as we need in order to be sure that you are obtaining the right details. We will often ask you for your email and password details before we issue with your information. This is why it is important for you to keep it secure. We will not be liable for any disclosure of information to any party if they have got your password and email address correct on our security tests. We will send out the requested information to you if you request it, but we are also within our rights to charge a small fee (up to £10) for recovering the information.

Contacting Us

You can write to us on the following address:

John Zack Retail Ltd of 63, Great Titchfield Street, London, W1W 7PR

You can email us on the following address; info@johnzackuk.com

We encourage our customers to contact us, even if you want to file a complaint so that we can help you. We also welcome any feedback, negative or positive so we can improve our services. Our customer service team will contact you in regard to your request as soon as they can.