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Returns and Refunds FAQs

At John Zack we want you to be completely happy with your purchase. If however anything does not meet your satisfaction, please return the item within 14 days for an exchange or refund.

Providing it is unworn and in a resealable condition. For any additional enquiries please contact our on-line retail department on 020 7580 9512.

To make a return:

Please send the garment back to us and include a note with your first and last name, your contact details, address and outlining, what specifically you are requesting (exchange or refund).

The cost of returning the item is your responsibility. For your own protection, we recommend that you send the parcel using a delivery service that insures the full value of the goods and you obtain proof of posting. Unfortunately we cannot accept responsibility for parcels lost in transit.

Returned items must be in a new and unworn condition. All the swing tickets and labels must still be attached to the returned goods and the items must be unused, complete and in their original undamaged packaging. All returns are checked before a refund is issued. We will not accept returned goods that are not in resaleable condition.

We regret that we will be unable to refund postage.

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