Terms & Conditions

At John Zack, we aim to bring you a multi-purpose site, but we have rules that must be followed at all times. It is understood that you as the browser on the John Zack website agree to the conditions as set out on this page. If you disagree with any of the conditions on this site, please stop browsing. Please note that we reserve the right to change these conditions without any prior notice. Those who choose to visit our website should check our conditions periodically for updates. These conditions were last updated on the 11/04/2013.


The John Zack website is exclusively owned by John Zack Retail Ltd of 63, Great Titchfield Street, London, W1W 7PR. If you have any questions in regard to these conditions or would like to know anything else, please email

You must be over the age of 18 to order goods through our website.

Ownership of Rights

All the information, pictures, text, content and any other files found on this website are owned by John Zack Retail Ltd. If any of this is plagiarised for public use, we have the right to prosecute to the fullest extent of the law. You do have the right to use our content for your own personal, non commercial needs if required. If you intend to use anything that you see on the website, then you must obtain written permission from a member of staff at John Zack Retail Ltd.

Contractual Obligation

Before we have an obligation to accept your order it is expected that the funds for the item should be cleared. When this order has been accepted, you will receive an email to confirm the purchase. Once accepted you are entered into a legally binding contract.

Content Accuracy

As much as we strive to make sure our content is 100% accurate at all times we cannot guarantee it. We reserve the right to make any alterations to our content at any point. This includes prices, weights and dimensions. We take no responsibility for a price that has been entered incorrectly and reserve the right to request an increase to the price. This is with the understanding that you have the right to make a full return of the order under our returns policy.


We aim to ensure we update our website as quickly as possible once a product goes out of stock, but there may be times when the goods you have ordered are not available. If this is the case, we will contact you as soon as we can. You then have the option to wait for us to fulfil the order or cancel it.


All of our prices include VAT.

We have the right to increase/decrease our prices without notice.

Payment Terms

As soon as your order has been placed, we have the right to charge your credit/debit card or PayPal account right away. If we cannot fulfil your order in 30 days, we will not charge your credit card or PayPal account.

If you supply us with the wrong details; including but not limited to card details, email address, payment details, address (shipping or billing) we are not held liable for the delay of delivery.

If full payment is rejected our contract is immediately terminated, and we reserve the right to reject future payments from your account. This does not affect any other rights.

Acceptance of Your Order

All of our confirmations are sent through via email. We will send you an email when you order has been accepted, and then will follow this up with any further communication we feel is required.

Delivery Charges

Our delivery charges are subject to both the weight of your ordered goods and the destination of your goods as well.


While we aim to deliver all of our items as soon as possible (in a few business days for domestic orders) we do mention that our maximum delivery time is 21 days from the acceptance of your order.

We reserve the right to reject an order based on the location of the delivery. Unfortunately, there are some remote destinations that we cannot guarantee we can deliver to.

We will dispatch your order to your delivery address, which means it is important that this is accurate. We do not accept any liability for a lost or miss placed order if the address is not correct and once they have been delivered unless directly caused by our negligence.

If delivery has to be delayed beyond our control, we have the right to extend the length of our delivery time by what we deem to be a reasonable period. We cannot guarantee our delivery times if this is the case.

Once your goods have been delivered you become the full owner of them, this means that they are held at your own risk.

Risk and Ownership

Once delivery has been made, or you fail to take delivery at the agreed time then we no longer have any control over risk of damage or loss of goods. These obligations pass to you at time of delivery (miss delivery).

All of our goods that we supply are not for resale, and any attempt to sell them on without permission will be punishable by the fullest extent of the law.

Cancellation Rights

As a consumer, you have certain rights under the cancellation act. You have the right to cancel your order within seven days of receipt apart from any personally made items. You have no obligation to give us a reason, and you will not need to pay a penalty either.

Furthermore, your return (unless made in our error) will be paid for by you. You will be sending the items to us at your own risk, which is why it is always a good idea for you to send back your items with the appropriate postal insurance. Please send all orders back to our contact address as above.

Once you have notified us of your cancellation we will refund your payment as soon as possible within 30 days of your order. This is because we need to ensure your goods are in an acceptable condition upon return. If the goods are not returned with postage, we are entitled to reclaim the costs from the amount re-credited to your account.

If you are returning goods that have been incorrectly delivered, are faulty or are unsatisfactory we will refund the cost of postage to your account.

Cancellation by us

We have the right to cancel an order for the following reasons:

If we do not have the right amount of stock from the goods that you have ordered

We cannot deliver to your area

If we have entered an incorrect price

If there is an issue with our supplier

If we opt to cancel your order, then we will notify you as soon as possible and refund your order within 30 days.


If you do not receive an order from us in 30 days of your order day, we have no accountability unless you inform us of a problem in writing in 30 days of the date of order. You then have the following choices:

For us to make good on any shortage or non-delivery
Replace your goods that are damaged
Refund the full amount
We are not liable for any costs or issues you incur due to issues with importation or tax that has to be paid for import tax. Furthermore, it is your responsibility as the buyer to ensure you have the applicable permits to purchase.

It is not our intention to infringe on any terms and conditions to limit the rights you have as a consumer under local law or national statutory rights that any way excludes or limits our liability for any death or injury resulting from our negligence.

Law, Jurisdiction and Language

It is expected that any contract that is brought into play as a result of this company are governed in accordance with the English law. Furthermore, all contracts must be drafted in English.


If any parts of these terms are unenforceable for any reason, this does not void the rest of the contract.

Damage to Your Computer

It is our understanding that our website, images and messages are free from viruses or other defects. With this being said we are not liable for any issues with any of the above. It is your responsibility to make sure that your computer has all the required equipment to protect you. This does not stand if there is intentional negligence on our part.


Once you leave the site, even if it is via a link on our website, we accept no responsibility for any actions. Furthermore, it is expected that you comply with the new privacy policy and terms and conditions on that website. We will not be liable for any losses or damages once you leave our site, even if we have linked you there.
Size Guide

Single Sizing Body Measurements

At John Zack we create all of our garments to these measurement standards so you can order the correct size with confidence.

UK Size 6 8 10 12 14 16 18 20
European Size 34 36 38 40 42 44 46 48
U.S. Size 2 4 6 8 10 12 14 16
To Fit cm ins cm ins cm ins cm ins cm ins cm ins cm ins cm ins
Bust 80 30.5 84 33 88 34.5 93 36.5 98 38.5 104 41 112 44 120 47
Waist 62 24.5 68 26.5 70 27.5 75 29.5 80 31.5 87 34 94 37 100 40
Lower Hip 86 34 90 35.5 94 37 99 39 104 41 110 43.5 117 46 125 47.5


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